Number Types
Give your business a professional, Australia-wide presence with a 1300 or 1800 number — backed by intelligent routing, detailed call analytics and Summit’s own network.
Overview
A 1300 or 1800 number gives your business a single, memorable point of contact that works from anywhere in Australia. Callers from Sydney, Perth, Brisbane or regional Queensland all dial the same number and reach your business — whether you are a one-person operation or a national franchise.
1300 numbers charge callers a local rate, making it affordable for customers to call you from anywhere in the country. 1800 numbers are completely free for the caller, which is ideal for support lines, sales enquiries and any situation where you want to remove every barrier to a customer picking up the phone.
Behind that one number, Summit gives you intelligent call routing that directs calls based on time of day, caller location, staff availability and custom rules. Paired with detailed call analytics, your inbound number becomes more than a phone number — it becomes a tool for understanding how your customers reach you and how your team responds.
Key Benefits
National Presence, Local Feel
A 1300 or 1800 number tells customers you are a serious, Australia-wide business — even if you operate from a single office. Callers from any state or territory dial the same number without worrying about long-distance charges. It is the simplest way to project a professional, national image.
Never Miss a Call
Intelligent routing ensures calls always reach someone. Configure overflow routing so if your reception team is busy, calls ring through to another team member, a mobile or a voicemail box. Time-based routing sends after-hours calls to the right destination automatically. Every call is accounted for.
Smart Call Routing
Route calls based on the rules that matter to your business. Time-of-day routing handles business hours, after hours, weekends and public holidays. Location-based routing sends callers to their nearest branch. Overflow routing kicks in when lines are busy. You define the rules; Summit makes them work.
Detailed Call Analytics
See exactly how many calls you receive, when they come in, how long they last, and where they originate. Use this data to staff your phones more effectively, measure marketing campaign response, and identify patterns in customer behaviour. Knowledge that was once invisible becomes actionable.
Marketing Trackability
Assign different 1300 or 1800 numbers to different marketing campaigns — one for your website, one for print advertising, one for a specific promotion. Track which channels generate the most calls and allocate your marketing spend based on real data rather than guesswork.
Memorable and Portable
1300 and 1800 numbers are not tied to a physical location or a specific phone line. If you move offices, add locations or change your underlying phone system, your number stays the same. Choose a phoneword or a memorable number sequence to make it easy for customers to remember.
Low Cost for Callers
1300 numbers cost callers only a local call rate from any Australian landline. 1800 numbers are completely free for the caller. Either way, you remove the cost barrier that might otherwise stop a customer from calling.
Works with Any Phone System
Your 1300 or 1800 number routes to whatever answering point you choose — a landline, a mobile, a PBX extension, a FlexPBX system or a call centre. Change the destination at any time without changing the number.
How It Works
Choose Your Number Type
Select a 1300 (local rate) or 1800 (free call) number. If you want a 13 number (shorter, six-digit format for high-volume businesses), we can arrange that too. Choose a new number from our available inventory, or port an existing number to Summit.
Set Up Your Routing Rules
Tell us how you want calls handled. Summit configures time-based routing, location-based routing, overflow rules, and any custom logic your business requires.
Go Live
Your number is activated on Summit’s network and calls begin routing according to your rules. There is no hardware to install and no changes needed to your existing phones or PBX.
Monitor and Optimise
Use call analytics to track performance. Adjust routing rules at any time as your business needs change — add new destinations, modify time schedules, or redirect calls for a specific campaign.
Features
Call Routing
- Time-Based Routing — Route calls differently during business hours, after hours, weekends and public holidays
- Location-Based Routing — Direct callers to their nearest office or branch based on the originating area code
- Overflow Routing — If the primary destination is busy or unanswered, automatically route to the next available person or group
- Percentage-Based Routing — Split calls across multiple destinations by percentage for load balancing or A/B testing
- Sequential Routing — Ring destinations in a defined order until someone answers
- Failover Routing — Automatically redirect calls to an alternate number if the primary destination is unreachable
Number Management
- Number Porting — Bring your existing 1300 or 1800 number to Summit
- Multiple Numbers — Run multiple inbound numbers for different campaigns, departments or brands
- Custom Greetings — Play a recorded message or on-hold announcement before connecting the caller
- Whisper Announcements — A brief message played to the answering staff member identifying which campaign the call relates to
Analytics & Reporting
- Call Volume Reports — Daily, weekly and monthly call volume summaries
- Call Duration Analysis — Average and total call duration by time period
- Caller Origin Tracking — See where your calls are coming from geographically
- Peak Time Analysis — Identify your busiest call periods to optimise staffing
- Missed Call Reporting — Track calls that went unanswered to identify gaps in your coverage
Number Types
- 1300 Numbers — Local rate from anywhere in Australia; the most popular choice for business
- 1800 Numbers — Free call for the caller; ideal for support lines, sales enquiries and customer service
- 13 Numbers — Six-digit short numbers for high-recognition, high-volume businesses
Use Cases
The National Brand with Local Offices
A franchise group with branches in Melbourne, Sydney, Brisbane and Adelaide uses a single 1300 number. Location-based routing sends each caller to their nearest office automatically. After hours, all calls route to a central voicemail box, and the analytics dashboard shows call volume by region to help the national team allocate resources.
The Marketing-Driven Business
An e-commerce company runs simultaneous campaigns across Google Ads, radio and direct mail. Each campaign has its own 1300 number, and the analytics show exactly how many calls each channel generates. The marketing team reallocates budget from underperforming channels to the ones that are actually ringing the phone.
The Small Business with Big Aspirations
A two-person consultancy wants to look and feel like a larger firm. A 1300 number with a professional IVR greeting, time-based routing to business hours and after-hours voicemail, and overflow to mobile gives them the presence of a much bigger operation. Clients never know — or need to know — that there are only two desks.
The Support and Service Team
A software company provides a 1800 free-call support line to remove any friction from customers reporting issues. Calls route to the support desk during business hours and to an on-call mobile after hours. Missed call reporting ensures every unanswered call is followed up the next business day.
Frequently Asked Questions
Can I choose a specific number or phoneword?
Yes. Summit has an inventory of available 1300 and 1800 numbers, and we can help you find a memorable sequence or phoneword. Premium number selections may attract an additional charge from the number registry.
Can I port my existing 1300 or 1800 number to Summit?
Yes. We handle the porting process and coordinate with your current provider to ensure there is no interruption to your incoming calls.
Where can calls be routed to?
Calls can be routed to any Australian landline, mobile phone, PBX extension or VoIP system. You can set up multiple destinations with time-based, location-based, overflow and failover rules.
How quickly can I get a number set up?
A new 1300 or 1800 number can typically be activated within one to two business days. If you are porting an existing number, the process takes approximately 5 to 10 business days.
Can I see call statistics?
Yes. Summit provides a call analytics dashboard with data on call volumes, durations, caller origins, peak times and missed calls. Reports can be viewed online and exported for further analysis.
What does it cost the caller?
Callers to a 1300 number are charged a local call rate from an Australian landline (calls from mobiles may vary depending on the caller's mobile plan). Callers to a 1800 number are not charged at all -- the call is free.
Can I use a 1300/1800 number with FlexPBX?
Absolutely. Your 1300 or 1800 number integrates seamlessly with Summit's FlexPBX cloud phone system. Calls to your inbound number are routed directly into your PBX and follow all the routing rules, ring groups and IVR menus you have configured.
Why Choose Summit for Fixed Wireless
Take the first step toward getting connected
Fill out your business details and our team will contact you with the best connectivity or communication solution for your needs.
Part of Your Complete Communications Stack
When Summit provides your internet, phone system and inbound numbers, everything works together. Your 1300 number routes to your FlexPBX, which runs on your Summit internet connection with QoS prioritisation. One provider, one integrated system, no gaps.
Flexible Routing You Actually Control
Summit gives you routing rules that match the way your business operates — not a one-size-fits-all template. And when your needs change, updating the routing is straightforward and fast.
Local Melbourne Support
Questions about your routing, your analytics, or your bill? Call our Melbourne-based team. We are here to help, and we understand how your inbound numbers fit into the bigger picture of your business communications.
No Lock-In on Numbers
Your 1300 or 1800 number belongs to you. If you ever decide to leave Summit, you take your number with you. We believe in earning your business every month, not locking you in with number portability barriers.
Get a Professional Business Number Today
A 1300 or 1800 number gives your business national reach and professional credibility. Let Summit set it up with the routing your business needs.