Your Clients Deserve Carrier-Grade. So Do You.
The Infrastructure Behind Your Service Delivery
When your client’s internet drops, they don’t call their ISP. They call you. Summit Internet gives MSPs a wholesale carrier they can trust — own-network reliability, a genuine product suite, and margins that make the partnership worthwhile.
The MSP's Dilemma
You’ve built your managed services practice on expertise, responsiveness, and trust. Your clients rely on you to keep their systems running, their phones ringing, and their data secure. But there’s one piece of the stack you’ve historically had to hand off to someone else: the connectivity layer.
And that’s where the problems start.
When you resell services from a big carrier, you inherit their support queues, their fault resolution timelines, and their indifference to your client’s business. When the connection drops at your client’s dental practice or law firm, the client doesn’t blame the carrier — they blame you. Your reputation is only as strong as your weakest upstream provider.
Most wholesale programs from the big telcos treat MSPs as an afterthought. You’re given retail-grade support with a margin bolted on, no visibility into network issues, and no way to self-diagnose problems before they escalate into angry client calls. You end up spending your team’s billable hours on hold with a provider’s support desk, trying to get a status update you can pass along to a frustrated client.
The alternative — cobbling together services from multiple carriers to build redundancy — creates a billing nightmare, eliminates any volume leverage, and leaves you coordinating between providers who each point the finger at the other when something goes wrong.
What you actually need is a single upstream carrier that owns its infrastructure, offers a genuine product suite across internet, voice, and mobile, gives you the tools to manage your clients’ services proactively, and treats you as a partner rather than a ticket number
How Summit Helps MSPs
Own-Network Reliability You Can Stake Your Reputation On
Summit Internet holds ACMA Carrier Licence #388. We own and operate our fixed wireless network across 500+ Melbourne suburbs. When you provision a client on Summit’s network, you’re not three layers removed from the infrastructure — you’re one call away from the engineers who built it and maintain it.
This matters because your SLA to your client is only as good as our SLA to you. Our 99.9% uptime commitment is backed by infrastructure we control, not infrastructure we rent. When a fault occurs, our Melbourne-based network operations team resolves it directly. No third-party escalation. No 48-hour NBN fault queues. No excuses.
Margins That Make the Partnership Worthwhile
We understand the MSP business model. You’re not just reselling a connection — you’re wrapping it in your expertise, your monitoring, your support, and your accountability. The margin you earn needs to reflect that value.
Summit’s partner pricing is structured to give you healthy, sustainable margins across every product line. We’re not interested in racing to the bottom on price. We’re interested in giving you a platform you can build a profitable practice on.
Partner Portal and Self-Service Tools
Your team shouldn’t need to call us to check the status of a client’s connection. Summit’s partner tools give you visibility into service status, provisioning progress, and fault updates — so you can keep your clients informed without picking up the phone to our support desk.
Monitor your clients’ connections, log and track faults, and manage your service portfolio through a single interface designed for MSPs, not end users.
Dedicated Partner Support
When you do need to engage our team, you’re not sitting in the same queue as an end user trying to reset their modem. Summit’s partner support channel gives you direct access to technical staff who understand the MSP context — people who know that when you’re calling about a client issue, there’s a business relationship at stake, not just a connection.
A Complete Product Suite Under One Wholesale Relationship
Stop juggling multiple carrier relationships to deliver a complete solution. Through a single Summit partnership, you can provision:
- Fixed wireless internet (10 Mbps to 10 Gbps) — our own network, symmetrical speeds available
- Business NBN — all speed tiers with static IP
- Ethernet over fibre — enterprise-grade with PoPs in NEXTDC B2, M1, P1, and S1
- 4G backup — automatic failover to keep your clients online when the primary link drops
- Hosted PBX (FlexPBX) — full-featured cloud phone system with IVR, ring groups, and voicemail to email
- SIP trunks — for clients with existing PBX infrastructure
- Business mobile SIMs — voice and data plans on a national network
- 1300/1800 inbound numbers — professional call routing
- Fax to email — still essential for your healthcare and legal clients
One upstream relationship. One support channel. One billing reconciliation. Every service your client needs, delivered through you.
Services That Matter to MSPs
| Service | Why It Matters to Your Practice |
|---|---|
| Fixed Wireless Internet | Our own network -- symmetrical speeds, no NBN congestion, 10-day deployment |
| Business NBN | All tiers with static IP for clients where NBN is the right fit |
| Ethernet Over Fibre | Enterprise-grade for larger clients; PoPs in NEXTDC facilities |
| 4G Backup | Automatic failover -- your clients stay online, your SLA stays intact |
| Hosted PBX (FlexPBX) | Full cloud phone system you can deploy and manage for clients |
| SIP Trunks | For clients with existing on-premise PBX hardware |
| Business Mobile SIMs | Voice and data plans to round out the client bundle |
| 1300/1800 Numbers | Professional inbound routing for your clients' businesses |
| Fax to Email | A differentiator for healthcare and legal clients who still rely on fax |
| MPLS Private Networks | Multi-site connectivity for clients with branch offices |
Frequently Asked Questions
How does 4G backup work with Medicare online claiming?
When your primary internet connection drops, Summit's 4G backup activates automatically. Your practice management system reconnects through the backup link, and Medicare online claiming continues to function. The failover is designed to be seamless -- your reception team may not even notice the switch.
Do we still need a phone line for our fax machine?
Not with Summit's fax to email service. Incoming faxes are received as PDF attachments in your email, and you can send faxes from your computer. This eliminates the need for a physical fax machine and a dedicated phone line while maintaining your ability to receive pathology results, referrals, and other faxed documents.
What internet speed do you recommend for a typical practice?
For a small practice with 2 to 4 practitioners running practice management software, Medicare claiming, and occasional telehealth, we'd recommend a minimum of 25/25 Mbps on fixed wireless. For practices with heavy digital imaging (dental X-rays, CBCT), multiple concurrent telehealth sessions, or larger staff numbers, 50/50 Mbps or higher is advisable. We'll assess your specific requirements during a free consultation.
How long does installation take?
Summit's fixed wireless service can be installed in as little as 10 business days. If we don't meet that timeframe, your first month is on us. Business NBN provisioning depends on NBN Co timelines, but we manage the process from start to finish.
Is your network secure enough for patient data?
Summit's network supports the security requirements of healthcare practices, including static IP addresses for secure VPN access, encrypted connections, and the ability to implement network configurations aligned with the ACSC Essential Eight framework. We're an ACMA-licensed carrier operating our own infrastructure -- your data traverses a network we control, not one we're renting from someone else.
Why Medical and Dental Practices Choose Summit
Take the first step toward getting connected
Fill out your business details and our team will contact you with the best connectivity or communication solution for your needs.
We Understand That Downtime Means Patients Can't Be Billed
When your internet drops, your reception team can’t submit Medicare claims. Patients leave without paying. Your day’s revenue is delayed or lost. Summit’s combination of own-network reliability and automatic 4G backup is specifically designed to prevent this scenario. We don’t treat your practice like just another business connection — we understand that your systems are patient-facing and revenue-critical.
Your Connection Isn't Shared with Residential Users
Summit’s fixed wireless network serves business customers exclusively. Your practice’s bandwidth isn’t competing with the families on your street streaming video at 6pm. This means consistent performance during your practice hours, when your systems need it most.
Melbourne-Based Support That Answers the Phone
When you call Summit, you speak to a Melbourne-based technician who understands your urgency. Not an offshore call centre. Not a chatbot. A person who can look at your connection in real time and tell you what’s happening and when it will be resolved.
One Provider for Everything
Internet, phones, fax, and mobile — all from Summit. One bill. One support number. One provider who understands your complete telecommunications environment. No more blame-shifting between your ISP, your phone provider, and your mobile carrier.
Your Patients Depend on Your Systems. Your Systems Depend on Your Connection.
Talk to Summit about a connectivity solution built around the way your practice actually works — Medicare claiming, telehealth, digital imaging, and all.