Every Missed Call Is a Missed Listing
Connectivity Built for Property and Finance Professionals
In real estate and finance, your phone is your livelihood. Summit Internet delivers crystal-clear VoIP on our own network, fast uploads for property media, mobile plans for agents in the field, and multi-office connectivity — all from one provider, one bill, one support team in Melbourne.
The Connectivity Challenge
Real estate is a phone business. Always has been, always will be.
A vendor calls to list their property. A buyer calls to arrange an inspection. A tenant calls about a maintenance issue. A solicitor calls to confirm exchange details. Every one of those calls represents revenue — and every call that drops, breaks up, or goes to a busy signal is revenue at risk. In an industry where a single listing can be worth tens of thousands in commission, the cost of poor phone quality isn’t theoretical. It’s measurable.
But the phone is only part of the picture. Modern real estate runs on bandwidth. A single property listing might include 20 to 30 high-resolution photographs (20 to 50 megabytes total), a video walkthrough (500 megabytes to 2 gigabytes), drone footage, a Matterport 3D virtual tour, and a floorplan. All of that needs to upload to realestate.com.au and Domain before the listing goes live. On a typical NBN connection where your upload speed is a fraction of your download speed, that upload can take an hour or more — during which every other system in the office slows down.
Multiply that by the number of new listings your office processes each week, and the upload bottleneck becomes a serious operational drag. Listings that should go live by 9am are still uploading at lunchtime. Agents who need to access the CRM — whether it’s AgentBox, REX, or Console — are competing for bandwidth with the upload queue. The property management team trying to process rental applications through PropertyMe is waiting for screens to load.
Then there’s the multi-office challenge. Even independent agencies commonly operate two or three offices across adjacent suburbs. Franchise groups like Ray White or First National may have dozens of locations that need to share CRM data, phone systems, and consistent branding. When each office is on a different ISP with a different phone provider and a different support number, coordinating anything becomes a logistical headache. When the phones go down at one office, the principal is on hold with one provider while their IT contact is on hold with another.
And the agents themselves? They’re rarely in the office. They’re at inspections, appraisals, auctions, and meetings. They need reliable mobile connectivity to access the CRM on the go, take calls from prospects, and send listing information to potential buyers. Their mobile plan is as much a business tool as their car.
Finance professionals face a parallel set of challenges. Mortgage brokers, financial planners, and insurance advisers run phone-intensive practices where client trust is built over the phone. Their CRM systems, compliance platforms, and document management tools all live in the cloud. Video conferencing has become standard for client meetings. And when you’re dealing with sensitive financial information, the security and reliability of your connection isn’t just a convenience — it’s a professional obligation.
How Summit Helps Real Estate and Finance
Crystal-Clear VoIP on Our Own Network
Here’s something most real estate agencies don’t realise: when your phone system and your internet come from different providers, neither one is responsible for call quality. The phone provider blames the internet. The internet provider blames the phone. You’re stuck in the middle with crackling calls and frustrated clients.
Summit eliminates this problem entirely. When we provide both your internet connection and your hosted phone system, we control the complete path. Voice traffic is prioritised on our network using Quality of Service (QoS) settings, ensuring your calls remain clear even when your office is uploading a batch of listing photos. No more breakup. No more echo. No more apologising to a vendor for the phone quality.
Your team is on the phone all day. The quality of those calls directly reflects on your agency’s professionalism.
Upload Speeds That Keep Listings Moving
The asymmetric speed profile of standard NBN connections — fast downloads, slow uploads — is a genuine problem for real estate offices. Your team doesn’t spend the day downloading. They spend it uploading — property photos, videos, virtual tours, and documents.
Summit’s fixed wireless network offers symmetrical speed options where your upload speed matches your download speed. A listing package that takes an hour to upload on NBN can be done in minutes on a symmetric fixed wireless connection. Your listings go live faster. Your agents can access the CRM without waiting. Your property management team stops competing for bandwidth.
Mobile Plans for Agents in the Field
Your agents aren’t desk workers. They’re at inspections, open homes, auctions, and client meetings. They need reliable mobile voice and data to access the CRM, take calls, and send information to prospects on the spot.
Summit’s business mobile SIM plans keep your agents connected on a national network with the voice and data they need. And because it’s from the same provider as your office internet and phones, everything is on one bill with one support contact.
Multi-Office Connectivity
Whether you operate two offices across neighbouring suburbs or a network of franchise locations, Summit can deliver consistent connectivity and a unified phone system across all your sites. Your CRM data syncs seamlessly. Your phone system operates as one, with calls transferring between offices and a single 1300 number routing to the right location.
Our MPLS private network service can connect your offices securely, and our team manages the coordination so you don’t have to juggle multiple providers.
Hosted PBX with Professional Call Handling
Your office phone system needs to do more than ring. It needs to present a professional image, handle high call volumes during busy periods, and route calls intelligently so that the right person gets the right call at the right time.
Summit’s FlexPBX hosted phone system gives your agency:
- 1300 numbers — a single, memorable number that works across multiple offices and presents a professional, consistent brand
- IVR menus — ‘Press 1 for sales, press 2 for property management, press 3 for rentals’ — so callers reach the right department without running your reception ragged
- Ring groups — incoming sales calls ring all available agents simultaneously, so the first person free picks up
- After-hours routing — direct calls to voicemail, a mobile, or a recorded message outside business hours
- Voicemail to email — agents receive missed call messages in their email and can respond from anywhere
- Call recording — maintain records of client conversations for compliance and training
Services That Matter to Real Estate and Finance
| Service | Why It Matters to Your Business |
|---|---|
| Fixed Wireless Internet | Symmetrical upload speeds for property media -- listings go live faster |
| Business NBN | Available with static IP where NBN is the right fit |
| Hosted PBX (FlexPBX) | Professional call handling with IVR, ring groups, and 1300 numbers |
| 1300/1800 Numbers | One memorable number across all offices for consistent branding |
| Business Mobile SIMs | Keep agents connected at inspections, auctions, and meetings |
| 4G Backup | Automatic failover so phones and CRM stay online during outages |
| MPLS Private Networks | Secure multi-office connectivity for shared CRM and phone systems |
| SIP Trunks | Connect your existing phone system to Summit's network |
| Fax to Email | Receive settlement documents and signed contracts electronically |
Frequently Asked Questions
What upload speed do we need for property media?
It depends on your volume. A typical listing with 25 photos, a video walkthrough, and a virtual tour might total 2 to 3 gigabytes. On a 20 Mbps upload connection, that takes over 20 minutes. On a 100 Mbps symmetrical fixed wireless connection, it takes under 5 minutes. For offices processing multiple listings per day, the symmetrical upload speeds available on Summit's fixed wireless make a significant difference.
Can our agents use Summit mobile SIMs?
Absolutely. Summit's business mobile SIM plans provide voice and data on a national network. Your agents get reliable connectivity for CRM access, calls, and email while they're in the field. All mobile charges appear on the same bill as your office internet and phone services.
How does the hosted PBX work across multiple offices?
Summit's FlexPBX operates as a single, unified phone system regardless of how many offices you have. A caller dialling your 1300 number can be routed to the nearest office, the first available agent, or a specific department. Calls can be transferred between offices seamlessly. Each office and agent has their own extension, but to the caller, it all feels like one professional operation.
What happens if our internet goes down during a settlement?
Summit's 4G backup activates automatically when it detects a primary connection outage. Your CRM, email, phone system, and EFTPOS continue operating over the backup link. In a transaction-intensive business like real estate or finance, this automatic failover means you don't miss critical calls or lose access to documents during time-sensitive matters.
Is Summit suitable for mortgage brokers and financial planners?
Yes. Finance professionals need reliable internet for cloud-based CRM and compliance platforms, high-quality VoIP for client consultations, and the security of a static IP for encrypted connections. Summit's complete product suite addresses all of these requirements, and our hosted PBX gives sole practitioners and small firms the same professional call handling as larger operations.
Why Real Estate and Finance Businesses Choose Summit
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Trusted by Leading Real Estate Brands
Summit Internet already provides connectivity for real estate businesses including Ray White, First National, and Sotheby’s International Realty offices. These agencies chose Summit because they needed reliable phones, fast uploads, and a provider who could support multi-office operations without the complexity and finger-pointing of dealing with multiple carriers.
Voice Quality You Can Hear the Difference
When Summit provides both your internet and your phone system, we prioritise voice traffic on our own network. The result is consistently clear call quality — no breakup during busy periods, no echo, no competing with your office’s internet traffic for bandwidth. In a phone-intensive business like real estate, the quality of every call matters.
Uploads That Don't Hold Up the Office
Symmetrical speeds on Summit’s fixed wireless mean your property photos, videos, and virtual tours upload at the same speed you download. No more waiting an hour for a listing package to upload to the portal. No more slowing down the entire office’s internet while a large video file crawls to the cloud.
One Bill, One Provider, One Call to Make
Internet, phones, mobile SIMs, 1300 numbers, and multi-office connectivity — all from Summit. When something needs attention, you make one call to one Melbourne-based support team. No more coordinating between your ISP, your phone provider, and your mobile carrier. No more finger-pointing between them when something goes wrong.
Your Agency Runs on Calls and Listings. Make Sure Both Move Fast.
Talk to Summit about internet that uploads as fast as it downloads, phones that never break up, and mobile plans that keep your agents connected. One provider. One bill. Crystal-clear calls.