Every Missed Call Is a Missed Listing
Connectivity Built for Veterinary Practices
Your practice management system, digital imaging, client communications, and payment processing all depend on your internet connection. Summit Internet delivers the upload bandwidth your imaging workflow needs, the reliability your cloud systems demand, and the after-hours phone routing your emergency cases require.
The Connectivity Challenge
Veterinary medicine has gone digital. Patient records live in cloud-based practice management systems like ezyVet. X-rays are captured on digital radiography units that generate files of 10 to 100 megabytes or more. Client communication happens through SMS reminders, email, and app-based portals. Payments are processed electronically. Inventory is managed in real time.
All of it runs on your internet connection. And when that connection isn’t up to the task, the entire practice feels it.
The most immediate pain point for most vet clinics is imaging. A single digital X-ray can be 10 to 50 megabytes. An ultrasound series might total 100 megabytes. A CT scan — increasingly common in specialist and emergency veterinary practice — can exceed several hundred megabytes. These files need to upload to your practice management system, sync to cloud storage, and sometimes transmit to a specialist for remote review.
On a standard NBN connection, the upload speed is typically a fraction of the download speed. A 50/20 plan gives you 50 megabytes per second down but only 20 up — and in practice, you’re often getting less than that, especially during peak hours when the connection is congested. The result? An X-ray that should take seconds to upload takes minutes. A series of imaging files ties up the connection for so long that other workstations slow down. Your receptionist struggles to process payments. Your practice management system lags.
For clinics that have moved to cloud-based practice management — and ezyVet, the dominant cloud platform, starts at $250 per month — the problem compounds. Every interaction with the system requires a round trip to the cloud. Slow or inconsistent internet means slow patient record access, slow billing, and slow everything. Your veterinarians are standing at the workstation waiting for records to load when they should be in the consulting room.
Then there’s the after-hours challenge. Veterinary clinics handle genuine emergencies — a dog hit by a car at 10pm, a cat that’s ingested something toxic at midnight. Your phone system needs to route these calls to the on-call veterinarian reliably, every single time. A missed emergency call isn’t just lost revenue. It’s an animal in distress and an owner in a panic.
And the industry is consolidating. Corporate groups like Greencross/Petstock, VetPartners, and National Veterinary Care now operate hundreds of practices each. These multi-location groups need consistent connectivity, unified phone systems, and secure inter-site communication. Even independent multi-location practices — a main clinic plus a satellite branch — face the challenge of keeping systems in sync across sites.
Your connectivity needs are specific. Your current provider probably doesn’t understand them.
How Summit Helps Veterinary Practices
Upload Bandwidth for Digital Imaging
The defining connectivity challenge for veterinary clinics is upload speed. Your imaging workflow generates large files that need to move from the imaging unit to the practice management system, to cloud storage, and potentially to a specialist for review. On an asymmetric connection, this upload bottleneck slows your entire practice.
Summit’s fixed wireless network offers symmetrical speed options — your upload speed matches your download speed. A 50/50 Mbps connection uploads imaging files in a fraction of the time it takes on a 50/20 NBN plan. Your X-rays upload in seconds. Your practice management system doesn’t grind to a halt while imaging files transfer. Your team keeps moving.
For practices generating high volumes of digital imaging, this single difference — symmetrical upload — can transform daily operations.
Reliable Connectivity for Cloud-Based Practice Management
If your practice runs ezyVet, Provet Cloud, or another cloud-based platform, your internet connection is your practice management system. When the connection drops, you lose access to patient records, billing, scheduling, and client communication. Your veterinarians can’t look up medical histories. Your reception team can’t check appointments. Your system is effectively offline.
Summit’s fixed wireless runs on our own network under ACMA Carrier Licence #388. We built it. We maintain it. We control it. This means fewer outages, faster fault resolution, and consistent performance during your practice hours. Your cloud system stays responsive because your connection stays reliable.
4G Backup for Uninterrupted Operations
For a practice running cloud-based software, an internet outage means more than slow uploads — it means your entire system becomes inaccessible. Summit’s 4G backup monitors your primary connection and activates automatically during an outage. Your practice management system reconnects. EFTPOS terminals resume processing. Client communications continue.
For practices on legacy on-premise software like RxWorks, 4G backup ensures your EFTPOS, appointment system, and client-facing services remain operational even when the primary link drops.
Multi-Site Connectivity for Growing Groups
Whether you’re an independent practice with a satellite location or part of a corporate veterinary group expanding across Melbourne, Summit can connect multiple sites with consistent, reliable connectivity.
Our MPLS private network service links your locations securely, enabling shared access to practice management systems, centralised scheduling, and unified phone systems. Each site gets the connectivity it needs — fixed wireless, business NBN, or ethernet over fibre — with centralised billing and one support contact.
After-Hours Phone Routing for Emergency Cases
Veterinary emergencies don’t respect business hours. Your phone system needs to handle after-hours calls with the same reliability and intelligence as daytime calls — routing emergencies to the on-call vet, capturing non-urgent messages for the next business day, and providing clear information to worried pet owners calling at midnight.
Summit’s FlexPBX hosted phone system gives your practice:
- After-hours IVR — ‘If this is an emergency, press 1 to be connected to the on-call veterinarian. For all other enquiries, please leave a message’
- Time-based routing — automatically switch between business hours and after-hours call flows
- On-call routing — direct emergency calls to the veterinarian’s mobile, with automatic rollover if unanswered
- Voicemail to email — non-urgent after-hours messages arrive in your inbox for morning follow-up
- Ring groups — distribute incoming calls across multiple reception staff during busy periods
- Call queuing — keep callers on hold with a professional message during peak consultation times
Because Summit provides both your internet and phone system, call quality is prioritised on our network. No more competing with imaging uploads for bandwidth.
Services That Matter to Veterinary Practices
| Service | Why It Matters to Your Practice |
|---|---|
| Fixed Wireless Internet | Symmetrical uploads for digital imaging -- X-rays and scans upload in seconds |
| Business NBN | Available with static IP where NBN is the appropriate technology |
| 4G Backup | Automatic failover keeps cloud PMS, EFTPOS, and comms operational |
| Hosted PBX (FlexPBX) | After-hours emergency routing, IVR, and professional call handling |
| SIP Trunks | Connect existing phone hardware to Summit's network |
| MPLS Private Networks | Secure multi-site connectivity for group practices |
| Business Mobile SIMs | Stay connected for on-call duties and remote practice management |
| Static IP | Required for secure remote access to on-premise systems and VPN |
Frequently Asked Questions
Does Summit support ezyVet and RxWorks?
Summit provides the internet connectivity these platforms run on. ezyVet, as a cloud-based system, requires reliable, low-latency internet -- which is exactly what Summit's fixed wireless and business NBN deliver. RxWorks, which can run on-premise with web app capabilities, benefits from a static IP for remote access and a reliable connection for its cloud features. We ensure your connection is configured correctly for whichever platform you use.
How does 4G backup work with cloud-based practice management?
When your primary internet connection drops, Summit's 4G backup activates automatically. Your cloud-based practice management system (ezyVet, Provet Cloud, etc.) reconnects through the backup link. Your team continues accessing patient records, processing appointments, and handling billing. The failover is designed to happen within seconds, minimising disruption to your practice workflow.
Can Summit connect multiple vet clinic locations?
Yes. Whether you're an independent practice with a satellite branch or part of a larger veterinary group, Summit can deploy consistent connectivity across all your sites. Our MPLS private network service connects locations securely for shared practice management, and our hosted PBX operates as a unified phone system across all offices.
How does after-hours call routing work?
Summit's FlexPBX switches to your after-hours call flow automatically at the time you set. Emergency callers are routed to the on-call veterinarian's mobile. Non-urgent callers hear a message and can leave a voicemail, which is delivered to your inbox as an audio file. The routing rules are fully customisable -- you can change the on-call vet, adjust the timing, or update the messaging through a web interface.
How quickly can you install internet at a new vet clinic?
Summit's fixed wireless service can be installed in as little as 10 business days. For a new clinic fit-out, we can coordinate timing with your construction schedule to ensure connectivity is ready when your practice management system and imaging equipment are installed.
Why Veterinary Practices Choose Summit
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Symmetrical Speeds for Imaging-Heavy Workflows
Most internet providers offer asymmetric connections — fast downloads, slow uploads. That’s fine for browsing the web, but it’s a bottleneck for a veterinary practice uploading X-rays, ultrasound images, and CT scans. Summit’s fixed wireless delivers symmetrical speeds, giving your imaging workflow the upload bandwidth it needs without slowing down the rest of your practice.
After-Hours You Can Rely On
A pet owner calling at 2am with a genuinely sick animal needs to reach your on-call vet, not a generic voicemail. Summit’s hosted PBX handles after-hours call routing with the same reliability as your daytime operations — time-based IVR, mobile forwarding to the on-call veterinarian, and clear messaging for non-emergency callers.
Your Cloud System Stays Online
For practices running cloud-based software, Summit’s combination of own-network reliability and automatic 4G backup means your practice management system, client portal, and billing keep working even when other businesses on your street lose their connection. Your veterinarians can access patient records. Your reception team can process payments. Your practice keeps running.
Melbourne-Based Support That Understands the Urgency
When your internet goes down during a busy surgery morning, you can’t afford to wait in a queue behind residential customers. Summit’s Melbourne-based support team understands that your connectivity is directly linked to patient care and business operations. One call, one local team, one provider who gets it.
Your Practice Runs on Connectivity. Make Sure It's Built for What You Do.
From digital imaging uploads to after-hours emergency calls, Summit Internet delivers the speed, reliability, and phone system your veterinary practice needs. Talk to us about a solution designed for the way your clinic actually operates.